Last updated: September 14, 2026
Terms And Conditions
Lumina Labs is a sole proprietorship and the legal business behind the Lumina Studios brand. Lumina Web is the web-services division of Lumina Studios. In these Terms & Conditions, “Lumina Labs,” “Lumina Studios,” “Lumina Web,” “we,” “us,” and “our” refer to the business and brands described above, as applicable.
These Terms & Conditions govern your use of the Lumina Web website and provide general terms applicable to enquiries and services offered by Lumina Web. Additional project-specific terms may be provided in a proposal, statement of work, client services agreement, order, invoice, or other written agreement between Lumina Web and a client. Where a separate written client agreement applies, that agreement will govern the relevant project to the extent of any conflict.
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
1. About Lumina Web
Lumina Web provides website design, development, UI/UX, SEO foundations, responsive design, content refinement, booking-system integration where supported, quality assurance, launch support, hosting, and related website services.
The specific services provided to a client depend on the scope agreed for that particular project.
Nothing on this website constitutes a guarantee that a particular website, design, integration, search-engine result, booking system, conversion rate, revenue result, or business outcome will be achieved.
2. Use of This Website
You may use this website for lawful purposes only.
You must not:
Use the website in violation of applicable law or regulation
Attempt to gain unauthorized access to the website, its systems, accounts, or infrastructure
Interfere with the security, operation, or availability of the website
Introduce malicious code, malware, or other harmful material
Use the website to commit fraud, abuse, or other unlawful activity
Copy, reproduce, modify, distribute, or commercially exploit website materials without permission
Misrepresent your identity, authority, affiliation, or relationship with another person or business
We may restrict or suspend access to the website where reasonably necessary for security, maintenance, legal, or operational reasons.
3. Services and Project Scope
If you engage Lumina Web for services, the specific scope of work, deliverables, fees, timelines, revisions, hosting arrangements, and other project requirements will be established in the applicable proposal, statement of work, client services agreement, or other written project documentation.
Services outside the agreed scope may require additional fees, time, or a separate agreement.
We may decline a project or service request where we reasonably determine that the requested work is unlawful, unsafe, technically unsuitable, outside our capabilities, or inconsistent with our business policies.
4. Client Information and Materials
Clients are responsible for providing information, materials, instructions, credentials, approvals, and other resources reasonably necessary for the performance of a project.
This may include:
Business and practice information
Logos and brand assets
Names and professional information
Service descriptions
Photographs and other media
Existing website content
Domain and hosting information
Booking or scheduling information
Third-party account access
Other information supplied or authorized by the client
Clients are responsible for ensuring that information they provide to us is accurate, current, lawful, and appropriate for publication.
We may rely on client-provided information unless the applicable project agreement expressly provides otherwise.
5. Existing Websites and Client-Authorized Research
Where a client asks Lumina Web to redesign or replace an existing website, the client may authorize us to review, analyze, extract, reorganize, rewrite, or otherwise use information and materials from the identified website for purposes of performing the agreed services.
The client represents that it has the authority to provide that access or authorization.
We may use publicly available information and client-authorized materials as research inputs, but we do not independently guarantee the accuracy, legality, ownership, licensing status, or continued validity of information originating from a client's existing website.
The client remains responsible for reviewing and approving factual information before the website is published.
6. Content Refinement
Where content refinement is included in a project, Lumina Web may reorganize, edit, simplify, or rewrite client-supplied information for clarity, structure, readability, headings, calls to action, and website presentation.
Content refinement does not constitute professional, medical, legal, financial, regulatory, or other specialist advice.
We do not intentionally create factual claims about a client's business, professionals, services, qualifications, results, pricing, or regulatory status without an appropriate source or client-provided information.
Clients are responsible for reviewing and approving final factual content before publication.
7. Client Approval and Revisions
Clients are responsible for reviewing previews, drafts, content, functionality, and other deliverables provided for approval.
Unless otherwise agreed in writing, revisions are limited to the revision scope stated in the applicable proposal, statement of work, or client agreement.
Requests that materially change the agreed scope may be treated as additional work and may require additional fees or an updated timeline.
Where a client delays providing required information, feedback, approvals, credentials, assets, or access, project timelines may be extended accordingly.
8. Third-Party Services and Integrations
A website may depend on third-party services, platforms, APIs, hosting providers, booking systems, scheduling systems, payment processors, email services, analytics providers, maps, plugins, or other external services.
Examples may include third-party booking, scheduling, CRM, EHR, hosting, payment, or communication systems selected or already used by a client.
Lumina Web does not control third-party services and cannot guarantee their:
Availability
Performance
Security
Pricing
Features
Compatibility
Continued operation
Compliance with applicable laws or regulations
Third-party services remain subject to their own terms, policies, technical requirements, and service limitations.
If a third-party service changes, becomes unavailable, becomes incompatible, or materially changes its terms or functionality, additional work may be required and may fall outside the original project scope.
9. Healthcare, Patient Information, and HIPAA
Lumina Web may provide services to dental practices and other healthcare-related businesses.
Healthcare projects may involve additional legal, technical, privacy, security, and regulatory requirements.
Clients are responsible for identifying the laws and regulatory obligations applicable to their business and operations, including requirements relating to patient information, privacy notices, consent, healthcare communications, and records.
Where a project involves protected health information (“PHI”) under U.S. HIPAA requirements, the parties will determine whether Lumina Web is acting as a Business Associate or otherwise has obligations under applicable law.
Where a Business Associate Agreement (“BAA”) is legally required, the parties must execute an appropriate BAA before Lumina Web receives or handles PHI in the relevant capacity.
Lumina Web does not represent that every website, booking system, form, hosting provider, analytics service, scheduling platform, EHR, or other third-party technology is HIPAA compliant.
Where reasonably possible, healthcare websites should be configured so that patient information is submitted directly to the client's designated and appropriately configured healthcare, EHR, booking, or scheduling system rather than being unnecessarily collected or stored by Lumina Web.
Clients remain responsible for selecting and approving healthcare systems and for determining whether those systems are suitable for their legal and operational requirements.
Nothing on this website or in these Terms constitutes legal, medical, compliance, or regulatory advice.
Where Lumina Web is legally required to comply with HIPAA obligations as a Business Associate, those obligations will be governed by the applicable BAA and applicable law. HHS requires BAAs to establish permitted PHI uses/disclosures and appropriate safeguards, among other requirements.
10. Domains, Hosting, and Website Access
Domain registration, hosting, email, DNS, SSL, third-party subscriptions, and other infrastructure may be provided directly by the client or through services arranged by Lumina Web, depending on the project.
Unless otherwise agreed in writing:
The client remains responsible for maintaining ownership of its domain name.
Third-party subscriptions remain subject to the relevant provider's terms.
The client is responsible for maintaining required account credentials and payment methods.
Hosting or maintenance services may require recurring fees.
Failure to maintain required third-party services or payments may affect website availability or functionality.
Specific ownership, transfer, hosting, maintenance, and termination arrangements will be stated in the applicable client agreement or project documentation.
11. Intellectual Property
Unless otherwise agreed in writing, Lumina Web retains ownership of its pre-existing materials, systems, templates, frameworks, processes, know-how, design methods, reusable components, code libraries, tools, and other materials developed independently of a particular client project.
Client-provided materials remain the property of the client or their respective owners.
The ownership or license of final project-specific deliverables will be determined by the applicable client agreement and payment status.
Third-party assets, fonts, software, plugins, stock materials, libraries, and other licensed materials remain subject to their respective licenses and terms.
A client does not automatically acquire ownership of third-party materials merely because those materials are incorporated into a website.
12. Client Representations and Rights
By providing information, content, images, logos, documents, trademarks, photographs, videos, software, credentials, or other materials to Lumina Web, the client represents that it has the necessary rights, permissions, licenses, or authority for us to use those materials for the agreed project.
The client is responsible for claims arising from materials supplied by the client where Lumina Web's use of those materials as authorized by the client infringes the rights of another party.
13. AI-Assisted Tools and Third-Party Technology
Lumina Web may use software, automation, artificial intelligence, development tools, design tools, hosting platforms, or other technology as part of its internal workflow or service delivery where appropriate.
Where AI-assisted tools are used, Lumina Web may review, edit, structure, verify, or otherwise refine resulting work before delivery.
AI-assisted output may contain errors or inaccuracies. Clients remain responsible for reviewing and approving factual, professional, medical, legal, regulatory, or other sensitive information before publication.
We will not knowingly represent AI-generated material as independently verified professional advice.
14. SEO and Search Engines
Where SEO foundations are included, Lumina Web may perform activities such as basic website structure, metadata, headings, page organization, indexing-related configuration, or other foundational optimization.
SEO services do not guarantee:
Search-engine rankings
A particular position in search results
Traffic levels
Leads
Bookings
Revenue
Conversion rates
Search engines and other platforms independently determine their ranking systems, policies, indexing, and results.
15. Booking and Appointment Systems
Where booking or appointment functionality is included, Lumina Web may connect a website to a client-selected or client-approved booking, scheduling, EHR, or appointment system where technically supported.
Lumina Web does not guarantee that a third-party booking system will remain available, function without interruption, accept appointments correctly, send notifications, or satisfy every legal or regulatory requirement applicable to the client.
The client is responsible for reviewing the configuration and confirming that appointment information, availability, services, staff details, locations, and other operational information are accurate before launch.
16. Payments and Fees
Project fees, payment schedules, deposits, recurring hosting fees, maintenance fees, and other charges will be stated in the applicable proposal, statement of work, invoice, or client agreement.
Work may be scheduled to begin only after the required initial payment and project information have been received.
Failure to make a required payment may result in suspension of work, delayed delivery, suspension of hosting or support, or termination of the relevant services, subject to the applicable client agreement and law.
Payment processing may be handled through third-party payment providers. Those providers may impose their own terms, fees, verification requirements, and processing rules.
17. Cancellations, Refunds, and Termination
Cancellation and refund rights for a particular project will be governed by the applicable client agreement, proposal, or other written project terms.
Work already performed, approved deliverables, third-party costs, non-refundable expenses, subscriptions, domain registrations, and other committed costs may be treated in accordance with the applicable project terms and applicable law.
Either party may terminate a project or service relationship where permitted by the applicable agreement.
Upon termination, the parties will remain responsible for obligations that accrued before termination.
18. Website Availability and Maintenance
We aim to maintain reliable website and service availability but do not guarantee uninterrupted or error-free operation.
Availability may be affected by:
Hosting providers
DNS providers
Internet infrastructure
Third-party services
Software updates
Security incidents
Maintenance
Force majeure events
Client configuration or account issues
Maintenance, updates, content changes, security work, and ongoing support are included only where expressly agreed.
19. No Professional or Regulatory Advice
Information provided by Lumina Web is for general business and website-development purposes.
We do not provide:
Legal advice
Medical advice
Tax advice
Accounting advice
Regulatory advice
HIPAA compliance certification
Cybersecurity certification
Professional healthcare advice
Clients should obtain appropriate professional advice where required.
20. Warranties and Disclaimers
To the maximum extent permitted by applicable law, the website and general information provided by Lumina Web are provided on an “as available” basis.
We do not warrant that:
The website will always be available
The website will be completely error-free
Every third-party integration will operate continuously
Search engines will index or rank a website in a particular way
Third-party services will remain available or unchanged
A website will produce a particular commercial result
Information supplied by a client or third party is accurate
Nothing in these Terms excludes or limits any liability or right that cannot lawfully be excluded or limited.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Lumina Labs, Lumina Studios, and Lumina Web will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, business opportunities, goodwill, anticipated savings, data, or business interruption arising from or relating to the website or services.
To the maximum extent permitted by applicable law, the aggregate liability of Lumina Labs arising out of a particular project or service will be limited to the amount of fees actually paid to Lumina Web for the specific services giving rise to the claim during the applicable project period.
This limitation does not apply to liability that cannot lawfully be limited or excluded.
Nothing in these Terms is intended to exclude liability for fraud, wilful misconduct, or any other liability that applicable law does not permit us to exclude or limit.
Where a separate client agreement contains a negotiated limitation-of-liability provision, that provision will govern the relevant project.
22. Indemnification
To the extent permitted by applicable law, a client agrees to defend, indemnify, and hold harmless Lumina Labs, Lumina Studios, and Lumina Web from third-party claims, losses, liabilities, damages, costs, and reasonable expenses arising from:
Materials supplied by the client
Client's violation of applicable law
Client's unauthorized use of third-party materials
Client's infringement of another person's intellectual-property rights
Client's products, services, medical claims, professional claims, or business practices
Client's misuse of the website or services
Client's failure to obtain required permissions, notices, consents, or approvals
This provision does not apply to the extent that a claim results from Lumina Web's own liability that cannot lawfully be shifted to the client.
23. Confidentiality
Each party may receive confidential business or technical information from the other party in connection with a project.
Each party agrees to use reasonable care to protect confidential information and not disclose it to third parties except where reasonably necessary to perform the agreed services, where authorized, or where required by law.
Confidentiality obligations do not apply to information that:
Is publicly available through no breach of confidentiality
Was already lawfully known
Is independently developed without use of confidential information
Is lawfully received from another source without confidentiality restrictions
Must be disclosed by law or lawful authority
Additional confidentiality or non-disclosure requirements may be established in a separate agreement.
24. Third-Party Claims and Client Responsibility
Lumina Web may rely on information, services, software, APIs, platforms, content, infrastructure, and instructions provided by clients or third parties.
We are not responsible for problems caused by inaccurate client information, unauthorized client changes, third-party outages, unsupported configurations, third-party policy changes, or services outside our reasonable control.
Where a third-party provider is responsible for a particular function, the client's remedies may also be subject to that provider's terms.
25. Force Majeure
Neither party will be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including major internet or infrastructure failures, natural disasters, war, civil disturbance, government action, widespread cyber incidents, significant service-provider outages, or other events that could not reasonably have been prevented or controlled.
The affected party will take reasonable steps to resume performance when practicable.
26. Changes to Services and These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
The latest version will be posted on this website with an updated “Last updated” date.
Changes to an already-agreed client project will not automatically modify a separate signed client agreement unless the parties agree to the change in accordance with that agreement.
27. Electronic Communications and Agreements
You agree that communications with Lumina Web may take place electronically, including by email, messaging platforms, electronic documents, electronic signatures, and other digital means.
Where permitted by applicable law, electronic acceptance, approval, signatures, invoices, records, and communications may be used to establish and document agreements and project instructions.
For client projects, Lumina Web may require the client to execute a separate Client Services Agreement and/or Statement of Work through an electronic-signature process before work begins.
28. Governing Law and Dispute Resolution
Unless a separate written client agreement provides otherwise, these Terms are governed by the laws of India.
The parties will first attempt in good faith to resolve disputes through direct written communication.
Nothing in these Terms prevents either party from exercising any right or remedy that cannot lawfully be waived or restricted.
Project-specific dispute-resolution, jurisdiction, arbitration, or venue provisions may be established in the applicable Client Services Agreement.
29. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary where legally permitted, and the remaining provisions will continue to apply.
30. No Waiver
A failure or delay by either party to enforce a provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later.